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One Houston Together: Driving Action to Advance Inclusion and Strategic Talent Development and Retention

Published May 19, 2022 by A.J. Mistretta

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How does a global company launch an effective diversity and inclusion strategy from the ground up? And what does outside-the-box thinking look like when it comes to education benefits that significantly move the needle on talent retention? 

Those are some of the questions addressed in the Partnership’s most recent One Houston Together Talent Roundtable earlier this month. 

Jacobs Gets Results on Equity and Inclusion 

The engineering giant Jacobs began its diversity and inclusion program in 2019 following its merger with another company. The original strategy developed four years ago remains the blueprint the company follows today, albeit with a few updates. Using key tools like the Global DEI Benchmarks – the basis for our Houston-region Equity & Inclusion Assessment – Jacobs measured their current state in 2019 and developed a transparent and measurable plan  to dive change. In 2020, the company’s TogetherBeyond initiative formally launched through the Jacobs rebranding and a director position was created to oversee the effort.

Several factors have helped Jacobs achieve success, said Sabrina Becker, Global Director for the TogetherBeyond initiative at Jacobs. Visible and measurable executive support has demonstrated that equity and inclusion is a company priority from top to bottom, and one that’s tied to business goals. A robust group of employee networks with 16,000 participants enables direct connections to broader strategy and creates a clear through-line between values and people. Finally, said Becker, defined metrics for progress and regular check-ins help ensure the initiative is clearly and demonstrably working toward the broader company strategy. 

“Everyone in the company knows what the strategy is and how it ties back to Jacobs values,” Becker said. “But we recognize that that strong value system has to be supported by senior management. That’s what makes the difference.” 

Jacobs had to develop its baseline metrics and goals from scratch and was challenged to educate its employees on the importance of diversity and inclusion. Over the last two years, Becker said, the company has made Conscious Inclusion and Advocate and Ally training a requirement for all personnel. 

Diversity and inclusion is important to Jacobs because of how few minorities and women are entering engineering and STEM-related fields. “We want more than our share of all of the diversity categories because there are simply not enough in our industry,” Becker said. 

Today, Jacobs is tracking its progress via a biannual GDEIB survey, an annual internal culture survey with ancillary pulse surveys, regular benchmarking of TogetherBeyond goals, and ongoing conversations with the leadership of employee networks. 

And in just three years, the firm has achieved significant success, from receiving international recognition for its diversity and inclusion efforts to establishing a mentoring network for employees that requires all executives at VP level and above to have a diverse mentee. 

WM Reimagines Education Benefits 

When it comes to education benefits, WM is leading the corporate pack. The company formerly known as Waste Management is the first U.S. company to extend a no-cost education and upskilling program to both employees and their dependent family members. WM’s Your Tomorrow program is available to over 37,000 team members and their nearly 35,000 family members, including spouses and children. 

Gordon Blasius, Vice President of Total Rewards for WM, runs the Your Tomorrow program. While turnover can be incredibly high in blue-collar sectors, Blasius said WM has seen an 80% decrease in turnover among the workers engaged in Your Tomorrow. 

“This is truly making a difference in the lives of those kids who would have never been able to go to college, and their parents,” Blasius said. 

Your Tomorrow offers more than 170 programs, including fully funded high school completion, short-form technology and business certificates, select undergraduate degrees, and partially funded graduate programs for team members. WM covers the program costs upfront, helping eliminate student debt, promote economic mobility and foster generational wealth, said Blasius. 

WM works in partnership with Guild Education to provide access to 130 different college programs to employees and their family members. In the first six months, nearly 6,000 team members engaged with the program – of which almost 70 percent are frontline workers.

The roundtable discussion also included a presentation from Mark Brown, Executive Director of the Student Freedom Initiative, who spoke about the initiative that offers eligible students from Minority Serving Institutions an income-contingent option for funding college education. Brown also talked about InternX, an intelligence platform operated by the Student Freedom Initiative that companies can use to identify and hire racially diverse interns and support talent pipeline development. At present, more than 200 companies and 14,000 students are using the free platform. 

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Racial Equity

One Houston Together Member Spotlight: Chevron’s Employee Sponsorship Journey

2/28/23
As part of an ongoing effort to showcase success in the retention and advancement of racially diverse talent, the Partnership’s One Houston Together initiative hosted its first roundtable of 2023 featuring a conversation with senior HR leaders from Chevron who discussed the company’s journey to develop a formal employee sponsorship program. Increasing racial equity in the corporate talent pipeline and board leadership is one of the two priorities of One Houston Together alongside increasing spending with Minority Business Enterprises. The roundtable discussions are designed to share best practices and showcase Partnership members that are leading change.  Joyce Beaugh, Senior Manager of Strategy, Planning and Analytics and Michelle A. Snoddy, Senior HR Manager in Petrotechs, shared details on the development and evolution of Chevron’s sponsorship program now in its third year at the energy company.  While traditional mentorship often involves a senior professional providing advice and guidance to a junior professional, sponsorship requires more active advocacy by the senior for  the junior professional’s career advancement, supporting  their aspiration for growth opportunities and a leadership role within an organization.   “In its simplest form, it’s the difference between advice and action,” Snoddy shared with the roundtable participants. “It’s a senior person actually sticking their neck out for another and utilizing their brand to influence that person’s brand.”  Chevron’s journey in sponsorship began several years ago when benchmarking data suggested junior employees might benefit from a formalized sponsorship program that paired them with Chevron’s senior leaders. The company reviewed research and reached out to other businesses and organizations to get examples of successful sponsorship initiatives and decided to pilot their effort with three divisions to gauge effectiveness. They began with a cohort in Finance in 2021 and expanded the program to the Downstream and IT divisions in 2022.  Chevron uses a data-driven approach to identify junior or sponsored employees with strong and sustained performance who may be experiencing headwinds in their advancement. Sponsored employees must be nominated to participate. Each sponsorship cohort runs for a full year and matches between seniors and juniors are done in part through a proprietary software program, with input from business unit leaders to ensure strong matches. Each cohort begins with formal onboarding for both sponsors and sponsored employees to define expectations and foster productive connections.  The size of cohorts and focus vary depending on the business unit, but in one example of positive results: of the 60 matches over two years in Finance, the promotion rate among participants is 44% higher than non-sponsored employees.  Beaugh said it’s important that the senior leaders involved in the program be in a position of power to influence the junior person’s career trajectory and growth opportunities. The company’s extensive data informs where there are breakdowns in advancement within business units and where sponsorship might be most effective. Long term success metrics for the sponsorship program include increased depth and diversity of talent pipeline and measuring participant career progression and employee satisfaction. “No one is successful without help,” Snoddy said. “Informal sponsorship has been happening for generations, but it hasn’t happened for everyone. We’re taking that informal relationship and formalizing it so that others who might be experiencing headwinds on their journey get the same opportunities.”  In addition to the conversation with Chevron, the roundtable also featured a presentation by Sadie Funk, National Director of Best Place for Working Parents®. The Partnership is the Houston region sponsor for the campaign that enables companies to assess the family-friendliness of their policies and receive a special designation based on their results.  The brief 3-minute survey allows companies to self-assess across 10 research-backed policies that benefit both working parents and the company’s bottom line. Houston companies on the whole ranked high in more than half of the categories in the organization’s 2022 National Trends Report. Best Places is currently active in 14 cities across nine states. Funk highlighted why Best Place for Working Parents® policies are important in today’s post-COVID working environment and they will be in the future:  60% of non-working parents say childcare is the top reason they do not participate in the workforce.  Only 27% of families have the father as the sole breadwinner. 73% of highly credentialed women who leave the workforce say they would have stayed had they had access to flexibility at work.  83% of millennials say they will leave one job for another with stronger family policies and supports.  Replacing an employee costs a business six to nine months of that employee’s salary on average.  Learn more about One Houston Together and read about other case studies.  Want to join the Talent Roundtable? C-suite and senior HR/Talent/DEI leaders from Partnership member companies, please email DEIAssessment@houston.org.  
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Human Resources and Talent Event

Report: Houston Companies Lead When it Comes to Family-Friendly Workplace Policies

1/18/23
A recent research study assessing family-friendly policies at companies in 15 U.S. metros shows that Houston ranks high in six of 10  areas, from employee and dependent healthcare offerings to paid parental leave and remote work.  The 2022 Best Place for Working Parents® National Trends Report examines the benefits and policies of businesses that promote family-friendly work environments and their competitive advantage in attracting and retaining employees. Participating companies were surveyed about their policies across 10 proven practices shown to be effective in supporting working parents as well as businesses’ bottom line. Houston is one of 15 metros that participated and a total of 65 companies in the Houston region completed the survey prior to September 21, 2022. Southern Methodist University’s Center on Research and Evaluation collaborated with Best Place for Working Parents® to complete the report.  Fifteen industries were represented among the Houston survey participants, with the highest participation in the nonprofit, professional services and finance & insurance sectors. Companies of all sizes participated, including large (29%), mid-sized (30%), small (27%) and micro (14%) organizations.  Houston ranks among the top 3 metros for the following policies: Employee and Dependent Healthcare Paid Time Off Parental Leave  Nursing Benefits Child Care Assistance Remote Work LaTanya Flix, Senior Vice President of Diversity, Equity and Inclusion for the Partnership, led the launch of the assessment in 2022. “The results are compelling because the Houston region has not been recognized as a leader in this area. It is exciting to see our companies’ efforts recognized and to know how we compare to other regions," Flix said. "The findings demonstrate that Houston area companies are implementing proven practices that benefit families, increase employee retention, and ultimately make their companies more competitive. We have momentum in Houston and the Best Place for Working Parents® assessment is a useful tool to support companies in continuing to develop, implement, and improve their policies and practices." In addition to providing a view on the current policy environment, the national report also sought to evaluate the success of implementing the top ten policies in creating family-friendly workplaces across size and industry, and what changes had occurred in these policies pre- and post-COVID. Several key findings from the report include: Most family-friendly companies offer healthcare, paid time off, remote work, and flexible work policies. 90% of Best Place for Working Parents designees have these policies because they are affordable and effective, whereas onsite child care and backup child care are the least frequently offered. Larger companies offer a wider range of family-friendly benefits, whereas smaller companies are focused on a few benefits that have a very high impact. An organization's ability to implement policies increases with its size. Micro and small organizations, however, are also capable of implementing a range of the top ten family-friendly policies and are above average in implementing high-impact benefits, such as on-site child care and backup child care. On average, Business & Information and Finance & Insurance organizations offer more family-friendly benefits compared to other industries surveyed. Business & Information and Finance & Insurance organizations each offer five family-friendly benefits above the national average, which is more than any of the other industries surveyed. “In order to create workplaces that are both family-friendly and business-friendly, we must first understand the specific needs, trends, and challenges of Best Place for Working Parents businesses across each industry and organization size. With the ability to benchmark a company's performance against similar organizations, business leaders can gain insights on best practices in recruiting and retaining employees and identify tangible ideas for how to implement research-backed family-friendly policies in their own organizations,” said Sadie Funk, national director of The Best Place for Working Parents.  View the complete report here and take the assessment here.   
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